Privacy Policy

Last updated: July 13, 2024

1. Introduction

Welcome to zeas.immo, a real estate agency based in Luxembourg, focusing on the Hesperange and Capellen areas. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR) and Luxembourg data protection laws.

2. Legal Framework

This Privacy Policy complies with:

• The General Data Protection Regulation (EU) 2016/679 (GDPR)
• The Luxembourg Law of 1 August 2018 on the organization of the National Commission for Data Protection (CNPD) and the general data protection framework
• The Luxembourg Law of 1 August 2018 on the protection of individuals with regard to the processing of personal data in criminal matters and national security
• The amended Luxembourg Law of 30 May 2005 concerning the protection of privacy in the electronic communications sector

3. Data Controller

zeas.immo, located at [insert address], is the data controller responsible for your personal data. For inquiries, please contact us at [insert contact email/phone].

4. Personal Data We Collect

We may collect and process the following types of personal data:

• Name and contact information
• Property preferences and search criteria
• Financial information related to property transactions
• Identification documents
• Communication records
• Website usage data

5. Purpose and Legal Basis for Processing

We process your personal data for purposes including:

• Providing real estate services (contract performance)
• Communicating about properties and services (legitimate interests)
• Complying with legal obligations
• Improving our services (legitimate interests)
• Sending marketing communications (with consent)

6. Data Retention

We retain personal data only as long as necessary for the purposes collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under GDPR and Luxembourg law, you have rights including:

• Access to your personal data
• Rectification of inaccurate data
• Erasure of data (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent
• Lodging a complaint with the CNPD

8. Data Sharing and International Transfers

We may share your data with property owners, service providers, and legal authorities when required. For transfers outside the EEA, we ensure appropriate safeguards are in place.

9. Data Security

We implement technical and organizational measures to protect your personal data, including encryption and access controls.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies. You can manage preferences through your browser settings. See our Cookie Policy for details.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

13. Data Protection Officer

We have appointed a Data Protection Officer. Contact details: [email protected].

14. Language

This policy is available in English, French, and German. The English version prevails in case of discrepancies.

15. Penalties

GDPR violations can result in fines up to 4% of annual worldwide turnover or €20 million, whichever is greater. The CNPD may impose additional penalties under Luxembourg law.

16. Complaints

For concerns, please contact us first. You may also lodge a complaint with the CNPD or your local supervisory authority.By using our services, you acknowledge that you have read and understood this Privacy Policy.